beta 108 FAQ
Users on beta 108 ask about account setup, deposits and withdrawals, game rules, and account security. This page answers the most common questions so you can get started quickly and understand how our platform works.
The answers below cover account registration, payment methods, game categories, and what to do if something goes wrong. If your question is not listed here, our support team is available to help during standard business hours.
For detailed legal information, read our Terms and Conditions and Privacy PolicyIf you have questions about whether our services are available in your jurisdiction, consult the Legal Notice
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and data handling
Read the answers below to understand how beta 108 works. Each answer is brief and covers the essentials. If you need more help, contact our support team.
Account and registration
Start by visiting the registration page and entering your email, username, and password. Next, provide your full name, date of birth, and phone number. You will then upload a copy of your ID (passport, national ID, or driver's license) for KYC verification. Once our team reviews your documents—typically within one business day—your account is active. You can then deposit funds using e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. After your first deposit clears, you can access live-dealer tables, football markets, slots, and esports betting.
We require one government-issued photo ID: a national identity card, passport, or driver's license. The document must be current (not expired) and show your full name, date of birth, and photo clearly. Upload a clear image of both the front and back. If your ID is in a non-Latin script, we may ask for a certified translation. Our verification team reviews submissions during business hours and notifies you by email once your account is approved or if we need additional information.
Contact our support team with a written request to delete your account and associated data. Include your username and registered email address. We will confirm receipt and explain any legal or financial holds on your account (for example, pending withdrawals or unresolved disputes). Once those are resolved, we delete your personal data within the timeframe specified in our Privacy Policy, except where we are required by law to retain records.
Payments and transactions
If your deposit or withdrawal does not complete, check your bank or payment app to confirm whether the money left your account. If it did, contact our support team with your transaction ID and bank reference number. We will investigate and either process the transaction or return the funds to your original payment method. Response times vary; most cases are resolved within 2–5 business days. If your bank declined the transaction, you may need to contact your bank directly to understand why.
Does beta 108 support mobile banking, local payment, online payment, or e-wallet transfers?
Yes. We accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you choose bank transfer at checkout, we provide you with our account details and a unique reference number. Enter that reference in your bank's transfer form so we can match the payment to your account. Bank transfers typically clear within 1–2 hours on business days. We also accept mobile wallets—mobile banking, local payment, online payment, and e-wallet—which often process faster.
Yes. We accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you choose bank transfer at checkout, we provide you with our account details and a unique reference number. Enter that reference in your bank's transfer form so we can match the payment to your account. Bank transfers typically clear within 1–2 hours on business days. We also accept mobile wallets—mobile banking, local payment, online payment, and e-wallet—which often process faster.
Our weekly cashback is a promotional offer that returns a small percentage of your net losses on eligible games during a set period (usually Monday to Sunday). The cashback is calculated automatically and credited to your account by the following Tuesday. Cashback is subject to terms—for example, it may not apply to certain game categories or to accounts with pending withdrawals. Check the promotions page for the current offer details and any wagering requirements before you play.
Game rules and play
Read the game-specific rules for the category you plan to play. For football betting, understand how odds work and what happens if a match is postponed. For live-dealer tables (blackjack, roulette, baccarat), learn the hand rankings and payout structure. For slots, note that each game has a different payout pattern and volatility. For esports (Mobile Legends, Free Fire, PUBG Mobile), check the tournament schedule and market rules. Our in-game help text explains each rule; if you are unsure, contact support before placing a bet.
beta 108 offers a low-data streaming mode for live-dealer tables. When you join a blackjack, roulette, or baccarat studio, look for the video-quality selector (usually a gear icon) and choose "Low bandwidth" or "Audio only." This reduces video resolution and frame rate so the stream works on 3G connections. You will still see the dealer and game state; the trade-off is slightly lower image quality. If the connection drops, the app will attempt to reconnect automatically.
Our support team responds to most queries within 4–8 business hours during standard operating hours (Monday to Friday, 09:00–18:00 local time). Urgent issues—such as account lockouts or payment disputes—are prioritized and may receive a response within 1–2 hours. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. You can contact us via email, live chat, or phone; check the support page for current contact details.
Security and account care
We use encryption to protect your login credentials and payment information. Your password is hashed and never stored in plain text. We monitor accounts for unusual activity and may ask you to verify your identity if we detect a login from a new device or location. Enable two-factor authentication (2FA) in your account settings for an extra layer of security. Never share your password or 2FA codes with anyone, including our support team.
Click "Forgot your password?" on the login page. Enter your registered email address. We will send you a password-reset link valid for 24 hours. Click the link, enter a new password, and confirm. If you do not receive the email, check your spam folder or contact support. For security reasons, we do not reset passwords over the phone or via chat without additional verification steps.
beta 108 operates only in jurisdictions where local law permits online gaming and sportsbook services. We serve users across Indonesia and other supported territories. To check if our services are available in your location, read our Legal Notice or contact support with your country and region. Account holders are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure, consult a qualified legal professional in your area.